Free shipping for all orders over 5000 yen
Frequently Asked Questions (FAQ)
Frequently Asked Questions
Ms-Wish is committed to creating "products that delight our customers." We flexibly adapt to our customers' needs and the changes of the times, and we continue to evolve constantly. All of our products are manufactured in authorized factories, ensuring quality, and we offer a wide range of designs in our store. We will strive to provide even higher-quality and more affordable products in the future, and we appreciate your continued patronage.
Deliver worldwide
The products of this store can be delivered to most countries and regions around the world.
14-day return
We offer a refund if requested within 14 days, so you can purchase with confidence.
Security payment
We strictly ensure the security of information and payment, so you can purchase with confidence.
After logging in to "My Page," you can check the status of your order by clicking "Order History." Additionally, information such as the tracking number is also included in the confirmation email sent when your order is completed.
Normally, after confirming your order, we will ship it within 3 business days. The delivery time varies by region. For domestic shipments, it takes approximately 1-2 business days after shipping in metropolitan areas and 3-5 business days in rural areas. For international shipments, it takes approximately 5-10 business days.
If your order is 5,000 yen or more in a single order, shipping is free. If it is less than 5,000 yen, a flat shipping fee of 1,000 yen will be charged nationwide.
We accept credit cards (VISA, Mastercard, JCB, etc.), bank transfers, convenience store payments, and PayPay.
Yes, it is safe. Your credit card information is protected by SSL encryption, so it will not be leaked to third parties. Additionally, we have implemented a system to prevent unauthorized use.
Please select the relevant order from "Order History" on "My Page" and submit a "return/exchange request". Once your request is accepted, we will notify you via email of the return address and procedure.
We accept returns and exchanges within 14 days of the product's arrival. However, if the product has been used or is soiled, we may not be able to accept it.
In cases where the issue is due to our responsibility, such as product defects or delivery errors, we will bear the shipping costs for returns or exchanges. If the return or exchange is due to the customer's convenience, the customer will need to bear the shipping costs.
For out-of-stock products, you can use the "stock notification" function. As soon as the expected arrival date is determined, we will send a notification to the registered email address. Please note that some products may not be restocked due to the end of production.
If the product has not been shipped yet, you can submit a cancellation request from "Order History" on "My Page". If the product has already been shipped, please proceed with the return procedure after receiving it.
Once the cancellation is confirmed, we will process the refund according to the payment method you used. In the case of credit card payments, the amount will be deducted from your next month's bill. For bank transfers or convenience store payments, we will transfer the funds to your registered account. Normally, the refund process takes approximately 5-7 business days.
Detailed information such as specifications, size, material, and usage instructions is posted on each product page. Additionally, in the "Q&A" section, you can check the questions and answers submitted by other customers. If you have any questions, please inquire through the contact form.
As a general rule, products ordered at the same time will be delivered together. However, if the stock status or shipping origin differs, they may be delivered individually. In such cases, each product will be assigned a tracking number, which can be checked on "My Page".
We can accept changes to the delivery address as long as the product has not been shipped. Please select the relevant order from "Order History" on "My Page" and click "Change Delivery Address". Please note that changes cannot be made once the product has been shipped.
First, please check the "Spam" folder in your email. If it hasn't arrived, you can check your order details from "Order History" on "My Page". If the problem still isn't resolved, please contact us via the inquiry form.