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Return and Refund Policy

Return and Refund Policy

         The online shop "Ms-Wish" operated by Sankaisei Co., Ltd. (hereinafter referred to as "this site") complies with the "Act on Specified Commercial Transactions" and has established the following return and refund policy to ensure that customers can purchase with peace of mind.

1.Targets and Periods for Returns and Exchanges

1.1 Products excluded in principle

The products listed below cannot be returned or exchanged unless there is a quality issue.
  • Underwear, panties, and other personal items that come into direct contact with the skin (for hygiene reasons)
  • When packaging or tags are opened or damaged (when exceeding the scope necessary for confirming the quality of the product)
  • Products that are soiled or damaged due to the customer's responsibility

1.2 Products eligible for return/exchange and the period

Regarding products not covered by 1.1 above,Within 14 days from the date of arrival of the product,If you contact us, we will accept returns or exchanges. However, the following conditions must be met.
  • If the product is in an unused state and the original packaging, tags, etc., are undamaged
  • When the product and its accessories are all available

2.Reasons and procedures for returns and exchanges

2.1 Reasons for accepting returns and exchanges

  • When the delivered product differs from the order (such as wrong product, wrong quantity, etc.)
  • In cases where the product has defects (such as manufacturing defects, damage during delivery, etc., which are due to our company's responsibility)
  • Returns due to customer's circumstances (for products not covered by 1.1, within 14 days)

2.2 Procedure Method

  1. Please provide the following information via email or the inquiry form on this website.
    • Order number
    • Product name
    • Reasons for return/exchange
    • Portrait (if necessary)
  1. After confirming the return authorization from our company, please return the product to the designated shipping address.
  1. After the product arrives, we will inspect it, and if there are no issues, we will proceed with the handling.

3.Regarding shipping costs

  • Returns or exchanges due to our company's responsibilityIn cases such as (wrong item, defective product, etc.): We will bear the return shipping costs.
  • Returns due to customer's circumstancesin such cases, the return shipping fee will be borne by the customer.
  • We cannot accept products that are returned without prior contact, so please contact us in advance.

4.Refund Procedure

  • After confirmation of the return, in principle,Within 7 business dayswe will process the refund for you.
  • The refund method will be the same as the payment method used by the customer at the time of purchase (credit card, bank transfer, etc.).
  • Due to the processing by the payment institution, it may take a few days for the actual deposit to be made.

5.Handling of Points

  • The points earned when purchasing products eligible for return will be automatically deducted after the return is confirmed.
  • If you have already used the points and the remaining balance after deduction becomes negative, we will deduct the corresponding amount from the refund amount.

6.Others

  • Matters not specified in this policy shall be governed by the "Act on Specified Commercial Transactions" and related laws and regulations.
  • Whether returns or exchanges are possible is at our company's discretion.
  • This policy may be revised as necessary. After revision, it will be published on this site.

7.Inquiry

       For inquiries regarding returns and refunds, please contact the following desk.
制定日：2020 年 1月 1日
最終改定日：2022 年 8 月 14 日